Sign-ups that sort themselves.

The problem

Sign-ups arrived in one undifferentiated stream and had to be sorted by hand into three categories. It was slow and error-prone, and it got worse exactly when volume peaked.

What we did

1. 01

   Modelled the categories

   We defined the routing rules for each category and the edge cases that used to need a person’s judgement.

2. 02

   Wired the pipeline

   Every sign-up is classified and routed the instant it arrives. No queue, no manual triage.

3. 03

   Tested under load

   We stress-tested the flow against peak volume, so the busiest week runs hands-off.

What changed

All three categories route live with fully hands-off processing. The team stopped touching registration data entirely and got its busiest week back for the work that actually needs people.