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OperationsCulture5 min read
The on-call rotation that doesn't burn you out
On-call doesn't have to ruin your week. The teams who get it right share a few habits that most others don't.
On-call is one of the highest-friction parts of engineering culture. Done badly, it's the reason people leave. Done well, it's a privilege — and there's a clear gap between those two extremes.
What separates good on-call
- Alerts that mean something. False positives get fixed within a week.
- Runbooks for the top 10 most common pages.
- Time off after a bad on-call week, not just "thanks."
- Postmortem actions that actually get done.
The compounding fix
Every page is a chance to make the system less noisy. Track it. Each rotation should leave on-call quieter than they found it. That habit alone is what separates teams that burn out from teams that don't.
On-call gets better when every page makes the next on-call's life easier.